Debtor business information
Legal or operating name, known addresses, phone numbers, email addresses, website, responsible contacts, and any related entities relevant to the account.
Commercial collection resources
Prepare a stronger account before placement.
A complete, organized account history helps commercial recovery begin with the right balance, contacts, documents, and context.
Placement checklist
What to gather for a commercial account.
Not every account will have every document listed below. Provide what is available and identify any material gap, dispute, or prior arrangement that could affect recovery.
Balance support
An itemized balance, invoices, statements, credits, payments, interest or fees if authorized, and an explanation of how the current amount was calculated.
Agreement and performance records
Contracts, purchase orders, proposals, delivery records, completion records, change orders, rental agreements, or other documents showing what was promised and provided.
Communication history
Important emails, letters, notes, promises to pay, payment-plan discussions, returned mail, and the dates of meaningful prior contact.
Disputes and defenses
Any complaint, offset, quality issue, chargeback, warranty claim, or disagreement the debtor has raised should be identified before placement.
Client authority and priorities
The contacts authorized to approve payment plans, settlements, or escalation recommendations, along with any business considerations DMC should understand.
Before submitting
Protect sensitive information.
Use DMC’s secure placement form or client portal for account documentation. Do not send Social Security numbers, consumer financial information, banking credentials, or other unnecessary sensitive data through ordinary email or live chat.
DMC focuses on commercial receivables. Confirm that the obligation is business-to-business and identify any individual guaranty separately if one exists.
Common questions
Before you place an account.
01Should I send documents by ordinary email?+
Do not email sensitive account files unless DMC specifically directs you to do so. Use the secure placement form or client portal for account documents.
02Does submitting a consultation create an engagement?+
No. A consultation or placement inquiry does not create a client relationship. Recovery services begin only under a written agreement accepted by DMC.
03What if the debtor has disputed the invoice?+
Include the dispute and the records relevant to it. Knowing the issue at placement helps DMC evaluate the account and avoid repeating work your team has already done.
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